Professional Experience

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Management of Operations
Ensuring business operations are efficient and effective through analysis and optimization of internal processes.  Focus on effective planning, scheduling, use and control of resources impacting the organization. 

• Worked directly with Indymac Bank’s CTO and his direct reports in the operations of the bank’s Information Technology (IT) division (Annual budget of $160 Million)
• Managed business operations for a Silicon Valley technology start-up company, including the management and oversight of project management, accounting and human resources
• Developed and implemented operational plans and resource management
• Established and enforced streamlined policies and procedures to accomplish work without unnecessary administrative overhead
• Created and administrated contracts and statements of work for clients, contractors and vendors
• Implemented a project-based accounting system providing management summary and detailed information into the revenues and expenses of each client engagement
• Guided integration initiatives for acquired companies in the Northern California region for Full Moon Interactive, a full service e-business builder in Silicon Valley
• Managed day-to-day operations and staffing levels at Horizon 3, inc., a Silicon Valley software development and integration company
• Managed Sarbanes-Oxley control verification process and reporting requirements for GMAC Mortgage – ditech.com
• Managed a development team supporting Ameriquest’s core business applications in a 24x7-operating environment
• Developed and maintained disaster recovery and business continuity plans for Ameriquest’s core business systems

• Supported Indymac Bank’s CTO’s efforts in achieving key strategic initiatives and improving transparency of IT operations across the company
• Supported strategic planning, aligning IT with the Indymac’s business units
• Developed an IT transition plan for ditech.com addressing communication, organizational health and stability, process improvement, IT metrics, monitoring and control, success criteria and measurements
• Worked with Ditech’s business units and departments on work prioritization, planning, execution and reporting

• Compiled and tracked performance of Indymac’s senior manager incentive plan milestones and metrics, comparing to plan and performing variance analysis
• Coordinated quarterly reporting of financial, milestones and metrics performance for Indymac’s IT division
• Supported Indymac’s organizational cost cutting and right-sizing to align with current market conditions
• Responsible for IT management reporting and metrics at ditech.com
• Responsible for integration of ditech.com tools and processes with the GMAC Residential enterprise
• Modified the ditech.com project tracking system and process, implementing workflow and reporting capabilities
• Implemented Microsoft SharePoint services allowing for the sharing of information across the ditech.com organization, resulting in improved communication and collaboration
• Implemented Microsoft’s Enterprise Project Management system (Project Server) across the Downey Savings & Loan Information Technology organization
• Developed management dashboards with relevant project metrics including time, cost and budget at Downey Savings

• Led Organizational Development initiatives at ditech.com resulting in improved performance, process and relationships within IT and the business units
• Participated in organizational design and workforce management initiatives
• Worked on a team developing the Indymac IT Communication Plan
• Developed a change management framework to effectively manage lasting change